Skip to content Skip to menu
Main Menu

DSS Development and Implementation

DSS Development and Implementation within the Services Industry:

A User Based Design Science Approach

Author: Matthew D. Gonzalez, Ph.D.

Assistant Professor of Business Administration, University of Incarnate Word, Extended Academic Programs, San Antonio

Abstract
While there is no universally accepted definition of a Decision Support System (DSS), this study will focus on the characteristics of a DSS with particular emphasis on the DSS Development and Implementation process within service industries. An analysis of traditional, DSS Development Life Cycle, and User Development within Service Industries are synthesized based on an analysis of 30 sources spanning the past 40 years. User involvement throughout the development and implementation phases is further discussed as an information systems subspecialty, in relation to the user’s satisfaction level. A Value Based DSS Methodology for developing and implementing decision support systems is introduced as a means of suggesting a user based design science approach. Four case studies within differing service industries are presented, with two illustrated as success case studies and two illustrated as unsuccessful case studies.
 

Full paper in PDF

Apply Today

UIW Online Summer I term starts on May 5, 2014. Registration for classes begins March 19, 2014. Email us for details on how you can start your degree now or apply today! 

Basic EKG Course   

This new online class will help a student be eligible to take a national certification test upon completion for telemetry technician jobs. Contact us for more information.

Student Services

EAP Student Services is here to help you along your way to earning a degree. Check out their services and helpful online tutorials.

210-829-2704 | 210-805-3042

Develop your Skills

Do you need a quick refresher on a subject or find that you could brush up on your skills? Check out our extensive catalog catalog of highly interactive professional development courses.