Skip to content Skip to menu
Main Menu

DSS Development and Implementation

DSS Development and Implementation within the Services Industry:

A User Based Design Science Approach

Author: Matthew D. Gonzalez, Ph.D.

Assistant Professor of Business Administration, University of Incarnate Word, Extended Academic Programs, San Antonio

Abstract
While there is no universally accepted definition of a Decision Support System (DSS), this study will focus on the characteristics of a DSS with particular emphasis on the DSS Development and Implementation process within service industries. An analysis of traditional, DSS Development Life Cycle, and User Development within Service Industries are synthesized based on an analysis of 30 sources spanning the past 40 years. User involvement throughout the development and implementation phases is further discussed as an information systems subspecialty, in relation to the user’s satisfaction level. A Value Based DSS Methodology for developing and implementing decision support systems is introduced as a means of suggesting a user based design science approach. Four case studies within differing service industries are presented, with two illustrated as success case studies and two illustrated as unsuccessful case studies.
 

Full paper in PDF

Apply Today

UIW Online Fall I term starts Aug 25.
View the Fall I Class Schedule

Email us for details on how you can start your degree now or apply today! 

Course Registration

UIW Online Course Registration

Register for your UIW Online Fall I courses on our new form starting July 9, 2014.

Last day to register is
August 28

Register Now

Student Services

EAP Student Services is here to help you along your way to earning a degree. Check out their services and helpful online tutorials.

210-829-2704 | 210-805-3042

Note to Military Students

This is a note to reassure you that the University of the Incarnate Word has signed the Department of Defense Memorandum of Understanding (DoD MOU).

Read More